You can also take control of a colleague’s computer to walk them through the steps of a process.įor customer service purposes, remote tech support is an improvement for technical issues. With desktop sharing, you can lead demonstrations off your computer. Speaking of working from home, having remote access is useful during meetings. As more people work from home, remote desktop cuts down on the time required to get yourself set up with a home office without missing a beat. With remote desktop capabilities, you can access your office computer from home or from a mobile device.
Remote access and remote control can be invaluable tools for many use cases.
You not only see what other computers see, but also have access to all their apps, contacts and data you’re able to manipulate remote mouse cursors, open files and file transfer, run programs, send emails and you can monitor the activity of things like CPU, memory, energy, network, etc. With remote access, you can use the controlling computer to see exactly what the controlled computer sees. Remote access is possible with software that opens up a computer to another computer located someplace else. Most people hear the word “remote” and they think “remote control.” This is a useful way to think about remote access, which is the ability to control or command something from a distance. TeamViewer puts ease-of-use right at the heart of their technology. The only problem is, many are likely put off by thinking it’s too complicated. This is especially true for commercial use. Most people recognize the benefits of desktop sharing, screen sharing, and all things related to remote computers.
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